Services
Our Managed IT Services
A full-stack technology partnership built for AEC firms, from daily support through strategic leadership.
Managed IT
The foundation that stops you losing time
Everything we do is measured in your team's time. Our managed IT removes the friction that drains it: downtime, slow file access, security scares, and waiting on a tech who does not understand your work. Our AI gives it back. This is that first half, done properly.
You get one team accountable for your whole technology environment, from the help desk to the boardroom, who know your designers by name and understand Revit, BIM, and the realities of deadline-driven, project-based work. No finger-pointing between vendors, no rotating technicians, no gaps. We hold ourselves to three commitments:
60 sec
to a human on the phone
60 min
maximum email response
60 days
to measurable ROI
What's Included
A full-stack partnership, one team
Pick the services that fit your firm. Most engagements start with a Strategic IT Assessment, then we build the rest around what actually moves your business.
IT Support →
Responsive, reliable support from a dedicated team who know your business and understand your tools. 60-second phone response, proactive monitoring, and expertise in the software your designers actually use.
IT Vendor Management →
One point of contact for your entire technology ecosystem. We manage vendor relationships, negotiate contracts, coordinate between providers, and take ownership when things don't go to plan.
Cybersecurity →
Protection that fits your business, as opposed to one-size-fits-all solutions. Technical defences, smart policies, staff training, and continuous monitoring to keep your client data and design IP secure.
Cloud Services →
Cloud strategy designed for firms managing terabytes of project data. Microsoft 365, Azure, and AWS - deployed, optimized, and managed to improve collaboration without costs spiralling.
Fractional CIO Services →
Board-level technology leadership without the full-time cost. Get strategic planning, budget oversight, risk evaluation, and a clear roadmap connecting IT investment to business outcomes.
Backup & Disaster Recovery →
Protection for your project archives and active work. Automated backups, tested recovery procedures, and business continuity planning that ensures you're never derailed by the unexpected.
VoIP & Connectivity →
Reliable voice and internet services that keep your team connected. Cloud-based phone systems, optimized connectivity, and unified communications - on-site, remote, or in the field.
Compliance & Risk Management →
Navigate regulatory requirements with confidence. Compliance assessments, policy development, documentation controls, and audit-ready evidence - without the overhead of managing it yourself.
Workflow Automation →
Eliminating manual work through smart automation. We identify repetitive tasks, build streamlined workflows, and free your team to focus on higher-value work.
AI Integration →
Practical AI implementation that delivers real results. We assess opportunities, deploy the right tools, and help your team adopt new capabilities for productivity gains without buying into hype.
AI & Automation
Managed IT is the foundation. AI is what you build on it.
Once the foundation is solid, most firms put AI to work next: searching every project in seconds with Ask the Archive, or a full Managed AI partnership with the governance to do it safely.
Explore Managed AIWhen we joined Reid and his team, we thought we were getting typical IT support. They quickly proved to be so much more. Their commitment to response times is unheard of in the industry, and they are a true partner invested in our overall success.
Eric | Chief Operating Officer
The difference has been night and day. Resolved not only responds quickly, but they understand our business and provide solutions that help us work more efficiently.
Shezmin | Principal
Reid and his team are more than service providers to us. They are a trusted extension of our IT team. Everyone in the office knows they are in good hands. Over the years they have helped us with everything from routine jobs to system rollouts, network upgrades, and critical emergencies.
Aslan | Senior Director, MIS
Next Step
Give your senior people their hours back
Your principals and senior staff are spending billable hours on work AI can now take off their plate. The Strategic AI Assessment starts with how AI is really being used across your firm, then hands you a prioritized 12-month roadmap to win those hours back, every initiative tied to margin, capacity, or win rate. You keep all four deliverables, including the usage policy and governance framework, whether or not we continue together.
It starts with a free 30-minute discovery call. No passwords, no logins, no obligation.
- Engagement
- 4-6 weeks
- Starts with
- A free 30-minute call
- You keep
- All four deliverables
- If you proceed
- Credited toward Managed AI