AI-first IT for architecture & engineering firms
Technology that gives your firm its time back.
Resolved is the technology partner built for firms that design the future. Our managed IT stops you losing time to friction and downtime. Our AI gives it back, turning years of project work into cited answers in seconds.
60 sec
to a human on the phone
60 min
maximum email response
60 days
to measurable ROI
EST. 2020
Vancouver · Chicago
A Time Return Company
Two service lines. One promise.
Everything we do is measured in one currency: your team’s time. We work both sides of it.
IT Strategy
Stops the time drain
Downtime, broken systems, and waiting on a tech who doesn’t understand your business. We remove the friction that drains billable hours, with a dedicated team that answers in 60 seconds and a Fractional CIO guiding the strategy behind it.
Managed IT servicesAI Strategy
Gives the hours back
AI strategy, governance, and a platform that lets your team search every project document in seconds. The outcome is measured in hours per person, per week, returned to design and client work, not vague promises.
Managed AIMost firms meet us through AI. The foundation that makes it safe, managed IT, follows naturally.
The Problem
Technology Is Holding Your Business Back
For many architecture, engineering, and construction firms, technology continues to grow in complexity. Tools are multiplying, data volumes are growing, and decisions that once felt straightforward now carry long-term consequences.
Technology that Enables, Not Hinders
Legacy IT providers don't understand Revit workflows, design software needs, or the unique demands of project-based work. AEC firms need partners who speak their language and optimize for their actual tools.
Strategic Guidance, Not Just Tickets
As trusted advisors, we understand both technology and the AEC business model. We cut through vendor noise and deliver clear, actionable recommendations that connect your IT investments to your business objectives.
Operational Efficiency to Stay Competitive
Margins are shrinking, competitors are somehow more efficient, and billable time is lost to technology friction. You need to recover productivity and stay ahead.
Data Management at Scale
When you’re managing 100+ terabytes of project files with 7-year retention requirements while cloud costs spiral, you need a storage strategy that balances performance, compliance, and cost.
AI & Automation
Managed AI: we put it to work, and own the outcome.
We assess where AI fits your firm, pick the right tools, set the guardrails so your data stays where it should, train your team, and measure the hours that come back. Our promise is simple: results, or you don’t pay.
AI vendors lack the IT and governance foundation. Most IT firms lack the AI knowledge. We have both, and we built our own platform first.
20–30 hrs/wk
returned to a principal at a 45-person architecture firm through the AI workflows we built for her. That time went back into mentoring junior staff and teaching.
One active engagement returns ~$160K / year in time
Ask the Archive
FlagshipSearch every project you’ve ever done, in seconds.
Ask your project archive a question in plain English. Get a cited answer in seconds. File servers are great at storing information, and terrible at retrieving it.
› What did we spec for the curtain wall on the Hastings project?
Kawneer 1600UT System 1, thermally broken, with triple-glazed IGUs. [2022-HASTINGS/Specs/08-44-13.pdf · p.4]
Runs on your network. Respects your existing permissions. Every answer cited to the source file.
Explore Ask the ArchiveAI Integration
Practical AI, real business impact.
We assess opportunities, deploy AI-powered tools, and help your team adopt new capabilities. Productivity gains without the hype.
Learn moreWorkflow Automation
Less manual work, more billable hours.
We identify repetitive tasks, build automated workflows, and streamline processes so your team can focus on billable work.
Learn moreBuilt Intelligence
A peer group for leaders at architecture and engineering firms rapidly integrating AI.
Free · vendor-free · 20 of 25 founding member spots filled.
Automation & AI Roadmap
What we’ve shipped, what we’re building, and where we’re headed.
Foundation ✓ · Expansion ✓ · Full Autonomy in progress
Industries
Built Around the Firms We Know Best
Architecture and engineering firms are the core of our practice. We know how design and engineering teams actually work, from Revit and BIM coordination to the terabytes of project archives that pile up over a decade. We also support construction operations.
Architecture Firms
Architecture firms operate in highly collaborative, design-led environments where technology underpins creativity, coordination, and delivery. We align infrastructure with design software requirements, enable secure collaboration across teams, and keep creative work moving without interruption.
→ 02Engineering Firms
Engineering firms operate in data-intensive environments where accuracy and reliability are critical. We help you build and maintain technology environments that support demanding workloads and complex software requirements.
→ 03Construction Operations
Construction teams depend on technology to coordinate information, people, and activity across offices, sites, and partners. We standardize systems across locations and keep technology environments resilient and secure.
→Why Resolved
IT Designed to Work at a Higher Level
Most IT providers wait for something to break. We take a different approach: proactive strategy, deep knowledge of your industry, and a delivery model built around accountability. The result is technology that actually moves your business forward.
Strategic CIO Partnership, Not Commodity Support
01Every client gets a dedicated strategist who sits alongside your leadership team to align technology with business goals. You get the thinking of a full-time CIO paired with a team that executes on it.
AEC Industry Specialization
02We built our practice around architecture, engineering, and construction firms. We know BIM workflows, Autodesk environments, and the compliance demands of your industry because we live in it every day.
Our 60/60/60 Promise
03We hold ourselves to three commitments: pick up the phone in 60 seconds, respond to emails within 60 minutes, and deliver measurable ROI within your first 60 days. Your time is billable, so we treat it that way.
An AI-Native Approach to IT
04We’re an AI-native business. We didn’t buy our operating system, we built it: Resolved OS supports our team across the whole firm, with AI woven into how they work. We bring that same capability to clients, building custom AI software around how your firm actually works. Outcome-based IT, not ticket queues.
In Their Words
Trusted by Firms Across North America
Resolved has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They have been supporting us and leading IT with a smile for years.
Scott Proudfoot | Architect
Formosis Architecture
The difference has been night and day. Resolved not only responds quickly, but they understand our business and provide solutions that help us work more efficiently.
Shezmin Jiwa | Principal
Kirsten Reite Architecture
Reid has been willing to go above and beyond to ensure our needs are met promptly. The team consistently impresses me.
Lee Campbell | President
Core One Consulting
Services
A Full-Stack Partnership
Every firm is different, so every partnership starts with understanding what you actually need. Our Strategic Technology Assessment helps you see the full picture. From there, you choose the services that make sense for your business.
IT Support →
Dedicated service teams who know your designers by name and understand Revit workflows. 60-second phone response, proactive monitoring, and on-site support when hardware fails, so your team stays productive, not waiting on hold.
IT Vendor Management →
One point of contact for your entire technology ecosystem. We manage vendor relationships, negotiate contracts, coordinate between providers, and cut through the finger-pointing when something goes wrong.
Cybersecurity →
Technical defences, smart policies, and user education working together. Advanced security tools, documented procedures, phishing simulations, and continuous monitoring. Your client data and design IP stay secure.
Cloud Services →
Cloud solutions designed for firms managing terabytes of project data. Microsoft 365 deployment, scalable Azure infrastructure, smooth migrations, and data that’s backed up and recoverable from anywhere.
Fractional CIO Services →
Leadership-level consulting that connects IT decisions to business outcomes. Strategic planning, budget optimization, risk evaluation, and technology roadmaps. Your internal CIO without the full-time cost.
Backup & Disaster Recovery →
Protection for your project archives and active work. Automated backups, business continuity plans, defined recovery times, and regular testing to ensure everything actually works when needed.
VoIP & Connectivity →
Reliable voice and internet services that enable collaboration. Cloud-based VoIP with mobile integration, optimized business connectivity, and unified communications that bring your team together.
Compliance & Risk Management →
Navigate regulatory requirements with confidence. Compliance assessments, required policies and procedures, monitoring systems, and data governance controls. Documentation and evidence ready for audits.
Workflow Automation →
Eliminating manual work through smart automation. We identify repetitive tasks, build automated workflows, and streamline processes so your team can focus on billable work.
AI Integration →
Practical AI implementation that delivers measurable results. We assess opportunities, deploy AI-powered tools, and help your team adopt new capabilities. Productivity gains without the hype.
How We Engage
A Proven Path from Chaos to Clarity
Every engagement follows the same disciplined approach, because consistent methodology delivers consistent results. We assess where you are, build the foundation right, and partner with you for the long term.
#1
Strategic Assessment
We start by understanding your firm, not just your technology. Current infrastructure, project workflows, growth plans, pain points, and the tools your designers actually rely on. No generic audits or recycled recommendations. You get a clear picture of where you stand and a roadmap for where you're heading.
#2
60-Day Onboarding
A structured transition that minimizes disruption to active projects. We migrate systems, document everything, introduce your team to our support process, and resolve the issues that have been frustrating your people for years. By day 60, you'll see measurable improvements. That's our commitment.
#3
Ongoing Strategic Partnership
This is where the real value compounds. Quarterly business reviews to align technology with your goals, continuous optimization of systems and spend, and a dedicated team that understands your firm deeply. Not a vendor you call when things break, but a partner invested in your success.
Next Step
Get your firm's 18-month AI roadmap
The Strategic AI Assessment shows you how AI is really being used across your firm, where the risk sits, and a prioritized plan to capture its value safely, with a usage policy and governance framework that are yours to keep.
It starts with a free 30-minute discovery call. No passwords, no logins, no obligation.
- Engagement
- 5 weeks
- Starts with
- A free 30-minute call
- Deliverables
- Yours to keep
- If you proceed
- Credited toward Managed AI